Privacy notice

Who we are

This website is run by Netperformance Management Ltd, trading as Net Performance, a company registered in England and Wales under number 13818598. We are the controller of the personal information described in this notice.

If you have a question about this notice or about your information, email info@netperformance.co.uk.

What we collect

If you use our contact form, we collect your name, your email address, your organisation if you give it, the topic you choose and your message. If you email us, we receive your email address and anything you include in your email.

Please do not send us sensitive information, such as details about your health, through the form or by email.

How we use it

We use this information to reply to you and, if you want to work with us, to discuss that with you. Our lawful basis is our legitimate interest in answering enquiries and running our business. Where you ask us to take steps before entering into a contract with you, our lawful basis is that those steps are necessary for the contract.

We do not use this information for marketing, and we do not sell it.

Who processes it for us

This website and its contact form are hosted by Webflow, Inc., which processes form submissions on our behalf and sends them to us by email. Webflow is based in the United States, so your information may be transferred there. [Confirm the safeguard that covers this transfer, for example the UK Extension to the EU–US Data Privacy Framework or the International Data Transfer Addendum.]

Emails, including form submissions, are stored by our email provider, [name of email provider to be confirmed].

How long we keep it

We keep enquiries for up to [two years] after our last contact with you. If an enquiry leads to us working together, we keep the information for as long as that work and our legal and accounting records require.

Cookies

This website does not set cookies for analytics or advertising. Some case studies include films embedded from video services such as YouTube or Vimeo, and these services may set their own cookies when a film loads. [Check the published site before launch and add a cookie consent banner if it is needed.]

Your rights

You can ask for a copy of the information we hold about you, and ask us to correct it, delete it or limit how we use it. You can also object to us using it. To make a request, email info@netperformance.co.uk. We will reply within one month.

If you are unhappy with how we have handled your information, please tell us so that we can try to put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Changes to this notice

We will update this notice if the way we use personal information changes. The date on this page shows when it was last revised.